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Shipping & Handling
At Mossiya, we strive to deliver your order safely and efficiently, wherever you are in the world. Our shipping process is designed to keep you informed every step of the way.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During busy seasons or promotional periods, processing may take slightly longer. You will receive an email notification once your order has been shipped.
2. Shipping Destinations
We ship to selected international destinations. Shipping availability depends on your location and local postal regulations. If your country is not listed at checkout, please contact us at support@mossiya.com for assistance.
3. Shipping Rates
Shipping fees are calculated based on your destination and the weight of your order. Exact rates will be displayed at checkout before you confirm your purchase. Occasionally, we offer free shipping promotions—these will be advertised on our website and applied automatically at checkout when conditions are met.
4. Delivery Times
Estimated delivery times vary depending on your location and chosen shipping method:
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Standard shipping: approximately 7–15 business days
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Expedited shipping (where available): approximately 5–10 business days
Please note that these are estimates and actual delivery times may differ due to customs clearance, weather conditions, or other unforeseen delays.
5. Order Tracking
Once your order ships, we will send you an email containing your tracking number and a link to monitor its progress. Tracking information may take up to 48 hours to update after dispatch.
6. Customs, Duties, and Taxes
International shipments may be subject to import duties, taxes, or customs fees imposed by your country’s authorities. These charges are the responsibility of the recipient and are not included in our shipping fees or product prices. We recommend contacting your local customs office for more information.
7. Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at support@mossiya.com with your order number and tracking details. We will work with the carrier to investigate and resolve the issue promptly.
8. Shipping Restrictions
Certain items may be restricted from shipping to specific regions due to local laws or carrier limitations. If restrictions apply to your order, we will notify you before processing.
Our goal is to ensure your Mossiya pieces arrive in perfect condition and on time. If you have any questions about shipping, feel free to reach out to us at support@mossiya.com—we’re here to help.
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