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Refund/ Retum Policy
At Mossiya, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help you with a straightforward return and refund process.
1. Return Eligibility
To be eligible for a return, items must be:
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Unworn, unwashed, and in their original condition
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Free of stains, damage, or odors
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Returned with all original tags and packaging intact
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Initiated within 14 days of receiving your order
We are unable to accept returns on final sale items, unless they are defective or damaged upon arrival.
2. How to Start a Return
To begin a return, please contact our support team at support@mossiya.com with your order number and a brief description of the reason for the return. We will provide you with detailed instructions and, if applicable, a prepaid return label for your region.
3. Return Shipping Costs
Return shipping fees are the responsibility of the customer, except in cases where the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping method to ensure your return arrives safely.
4. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days. Please note that bank or card issuer processing times may affect the speed of the refund appearing in your account.
5. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return the original product following the steps above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@mossiya.com with photos and your order details. We will arrange a replacement or issue a full refund, including return shipping costs, as appropriate.
7. International Returns
For international returns, please be aware that customs duties, taxes, and additional fees are not refundable. We recommend checking with your local customs office for any potential charges.
We are committed to making your shopping experience with Mossiya enjoyable and stress-free. If you have any questions about our refund and return policy, please don’t hesitate to reach out to us at support@mossiya.com.
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